Privacy Policy
Effective: September 30, 2024
Privacy Values & Notice
Service Engineer is the ultimate one-stop solution app for all your device care, home electronic appliance installation, service, repair, and maintenance needs. Experience quality device care delivered to your doorstep effortlessly. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We collect Personal Information to provide and improve our Service. Except as specified in this Privacy Policy, we will not use or share your information with third parties.
Information Collection and Use
Data Collected
While using our Service, we may request personally identifiable information. This may include your first and last name, phone number, email address, contact details, and location during app registration. Engineers can view the service list assigned by the operation team via the app and process their tasks accordingly.
Use of Data
The SERVICECARE ENGINEER app uses the collected data to fulfill customer requests, such as:
- Home electronic appliance installation
- Service, repair, and maintenance of appliances
Log Data
We inform users that whenever you use our Service, we may collect diagnostic data and information (via third-party products) in case of app-related issues.
This Log Data may include:
- Device IP address
- Device name
- Operating system version
- App configurations during use
- Time and date of service access
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
Cookies are tiny files that serve as anonymous unique identifiers. These are transmitted to your browser by the websites you visit and saved in the internal memory of your device. These "cookies" are not specifically used by this Service. Third-party code and libraries that utilize "cookies" to collect information and improve their services may be used by the app.
Security
Your trust in providing Personal Information is highly valued, and we use commercially reasonable methods to safeguard it. However, please note that no method of electronic storage or transmission is entirely secure. To further protect your data, refrain from sharing your login credentials or sensitive information with others.
Background Location Access
Allow Background Location Access? We need your location while the app is running in the background to: Track service updates when you are on-site. Provide accurate service status and notifications. We only use your location for these features and never share it without your consent.
Updates to this Privacy Policy
We will amend this Privacy Policy from time to time, and the updated versions will be posted on our website and mobile App so that you are aware of when it was last updated. Although most changes are likely to be minor, we would like to suggest our users frequently check back for any updates or changes to the Policy Values & Notice. The principal updates will also be notified to you via your e-mail address on prior registration.
Contacting Us
For any queries with this Privacy Values & Notice, kindly reach us at servicecaremm@gmail.com including your concern, question, or request in as much detail as possible. Please first visit Frequently Asked Questions on app before you contact us using the following information:
𝐘𝐚𝐧𝐠𝐨𝐧 𝐇𝐞𝐚𝐝 𝐎𝐟𝐟𝐢𝐜𝐞 & 𝐒𝐡𝐨𝐰𝐫𝐨𝐨𝐦
No.137/139, Botahtaung Pagoda Road, Botahtaung Township, Yangon.
Customer Care:
09 977 255777
customercare.ccext@pmeholding.com